Terms & Conditions

A booking becomes binding once confirmation or payment is received.

Finnsstaðir reserves the right to refuse service if a guest:

• May endanger themselves
• May endanger other guests, staff, or animals
• Disrupts operations
• Is under alcohol or drug influence

Guests participate voluntarily and at their own risk.

Travel insurance is strongly recommended.

Minimum stay requirements may apply.

Only registered guests may stay overnight.

Guests are responsible for damages caused during their stay.

House rules include:

• No smoking indoors
• No parties without permission
• Quiet hours must be respected
• Property must be treated respectfully

Accommodation cancellation

• Free cancellation until 5 days before arrival
• Later cancellation: 75% fee
• No-show: not eligible for refund

Weather travel exception

If guests cannot reach the property due to official road closures:

We offer:

• Full refund
• Alternative dates

This applies only when access roads are officially closed.

Cancellation

• Free cancellation 48 hours before departure
• Later cancellations: 75% fee
• No-shows not eligible for refund

Operational cancellations

Tours may be cancelled for safety reasons due to:

• Weather
• Safety concerns
• Horse welfare
• Operational reasons

Guests will receive:

• Alternative time
• Full refund

Guests must provide accurate information regarding:

• Riding experience
• Weight
• Age
• Medical conditions

False or misleading information may result in refusal of participation without refund.

All guests must follow guide instructions.

Failure to follow safety instructions may result in removal.

Participation will not be eligible for refund if removal is necessary for safety reasons.

Failure to follow instructions may also limit liability claims.

Guests must behave respectfully toward:

• Staff
• Other guests
• Animals
• Property

Unsafe or disrespectful behavior may result in removal without refund.

We always try to be flexible when possible, but safety decisions remain final.

Personal belongings remain guest responsibility.

Finnsstaðir is not responsible for lost, stolen, or damaged items.

Finnsstaðir is not responsible for disruptions caused by:

• Severe weather
• Road closures
• Natural hazards
• Government restrictions
• Events outside our control

If roads are officially closed:

We offer:

• Full refund
• Alternative dates

Finnsstaðir is not liable for:

• Injuries resulting from failure to follow instructions
• Outdoor activity risks
• Natural hazards
• Third-party actions
• Lost property

Guests accept risks connected to outdoor and horse activities.

Guests are responsible for damages caused by negligence.

Complaints must be submitted within 7 days.

We aim to resolve complaints fairly and professionally.

Photos may be taken during activities for marketing purposes.

Guests who do not wish to appear in photos should inform staff before the activity.

Personal data is used only for:

• Bookings
• Communication
• Legal obligations

We do not sell personal data.

These Terms are governed by Icelandic law.

Any disputes fall under Icelandic jurisdiction.